Refund policy

The user has a right of withdrawal, which they can exercise by contacting MISEMIYA. S.L. via email at the following address: info@misemiya.com and withdraw from the purchase within a period not exceeding seven (7) calendar days, counted from the receipt of the Product, to exercise the right without needing to justify the decision and without penalty of any kind. Said return will be made in accordance with the instructions that MISEMIYA, S.L. indicate to the User in response to their notification of exercising their right of withdrawal. The User must return the Product within a maximum period of seven (7) days from the date MISEMIYA, S.LI will inform you of the return process.

Withdrawal entails a refund of the amount paid for the product; shipping and return costs are the responsibility of the user/customer. The refund period will be as established by law. 

The right of withdrawal cannot be exercised if the product is not returned in its original packaging or if the product is not in perfect condition. If the product is not returned in its original packaging, it will be subject to depreciation. 

IMPORTANT:&We will not accept returns or exchanges of items that have been used, handled, damaged, or altered in any way. forma.No We will not accept returns or exchanges after seven (7) calendar days from the delivery date. We are not responsible for any loss or damage that may occur to returned products that have not been properly shipped or packaged by the seller. remitentes.EmbalajeIf the product is not returned in its original packaging, the item will be subject to depreciation, and the consumer will be informed beforehand.